Cancellation Policy

I have a 24 hour cancelation or reschedule policy. If you need to cancel or reschedule your session: * Log into your account at www.shannanrenee.com at least 24 hours prior to your scheduled session time * You will find the log-on icon at the top right of the home page * If you don't remember your password click the Forgot Password link to reset it Giving 24 hours notice guarantees you will receive a credit to rebook your session. Otherwise the session will be charged towards your package and no longer redeemable. If you are running a few minutes late, having trouble connecting, or have an emergency text me at 512-496-4846. I will hang out in the Zoom room for 10 minutes past the scheduled session time and then I will close the session and it will be considered a no show and the session will be charged towards your package and no longer redeemable.